Simple Help Desk

An uncluttered and easy to use Help Desk application

Simple Help Desk

Install

Domino console command to install this app on your server:

tell Genesis install help-desk

Install in MyAccount (for Prominic customers only)

Source code

View on GitHub, OpenNTF etc

Just enough to work trouble tickets when you don't need to keep track of multiple levels of categories and work request approvals.

Features

  • Categorize Problems and Requests
  • End User Online Awareness (SameTime integration)
  • Assign Tickets to other Technicians
  • Track Ticket Open Time
  • Keeps a history of ticket activity
  • Drag from email with simple modifications to the mail template
  • Mini 'Sidebar view' to allow quick review of currently open problem tickets

TICKET MENU

  • Save & Exit:  Should be self explanatory.
  • Action Update: For logging activity such as status updates and notes.  This is primarily for trouble tickets that may be handed off to a higher level help desk technician.
  • Send Email:  Send a note to the end user or another technician and include the contents of this trouble ticket.
  • Close Call:  Close the call and let everybody know how you fixed it.
  • Suspend:  Sometimes you just need to wait on something. Specify why

Version: 1.2.0

{
    "title": "Simple Help Desk v${version} (OpenNTF)",
    "versionjson": "${versionjson}",

    "config":
    {
        "version": "${version}"
    },

    "steps": [
    {
        "title": "--- Step 1. Download file ---",
        "files": [
            {"from": "${baseurl}/0/${docid}/$FILE/shd1-2P.ntf", "to": "${directory}/shd1-2P.ntf"}
        ]
    },
    {
        "title": "--- Step 2. Create database from templates ---",
        "databases": [
             {
                "action": "create",
                "filePath": "helpdesk.nsf",
                "title": "Simple Help Desk ${version}",
                "templatePath": "shd1-2P.ntf",
                "sign": true
              }
        ]
    },
    {
        "title": "--- Step 3 (final). Completed ---",
        "messages": ["You have installed Simple Help Desk ${version}"]
    }

    ]
}